Privacy Policy

1. Introduction

This Privacy Policy describes how XXLdrone-service (hereinafter «we») collects, uses and protects your personal data when you use our website, mobile applications and related services (forms, social media, online advertising, etc.).

We are committed to protecting your data in accordance with the General Data Protection Regulation (GDPR) and the Swiss Federal Data Protection Act (nLPD).

2.Data collected

We collect several types of personal data through our sites, applications and services:

2.1 Data provided by the user

When you complete a form, place an order or interact with our services, we may collect:

• Last name, first name

• Email address

• Phone number

• Postal and/or delivery address

• Payment information (via secure providers)

• Customer service request data

2.2 Automatically collected data

When using our site or applications, certain technical and analytical data are collected:

• IP address

• Device type and browser

• Pages visited, duration of navigation

• Cookies and tracers (see section 6)

2.3 Data from third-party partners

We may receive data through services such as Google Ads, Facebook, Instagram, TikTok and other advertising platforms, including:

• Data from your interactions with our advertising

• Anonymized data for marketing analysis

3. Purposes of data processing

We use your data to:

• Manage orders and deliveries

• Provide customer support

• Improve our sites and services (traffic analysis and user experience)

• Personalize advertising and marketing via Google Ads, Facebook Ads, etc.

• Comply with our legal obligations and secure our platforms

4. Legal basis of processing

We process your data on the following legal bases:

• Execution of a contract (e.g. order and delivery)

• Consent (e.g. marketing, advertising cookies)

• Legal obligation (e.g. retention of invoices)

• Legitimate interest (e.g. site security, fraud prevention)

5. Data sharing and transfer

Your data may be shared with:

• Technical service providers (web hosting, online payments)

• Marketing partners (Google, Facebook, etc.)

• Legal authorities in case of legal obligation

If data is transferred outside the EU or Switzerland, we ensure that appropriate safeguards (e.g. standard contractual clauses, certifications) are in place.

6. Cookies and similar technologies

We use cookies to:

• Ensure proper site operation

• Analyze traffic and improve user experience

• Personalize online advertising

You can manage your cookie preferences via our cookie management banner or through your browser settings.

7. Data retention period

We store your data only for the time necessary for the defined purposes:

• Order data: 10 years (accounting obligation)

• Analytical data: 24 months

• Advertising cookies: variable duration depending on your consent

8. Data security

We put in place technical and organisational measures to protect your data against unauthorised access, loss or theft.

9. Your rights

In accordance with the GDPR and nLPD, you have the following rights:

• Right of access: obtain a copy of your data

• Right of rectification: correct your information

• Right to erasure: request the deletion of your data (under conditions)

• Right to object: refuse certain processing

• Right to portability: retrieve your data in a structured format

• Right to withdraw consent (e.g. for marketing)

You can exercise these rights by contacting us at: hello.drone@xxldrone-service.ch

10. Changes to the Privacy Policy

This policy may be updated at any time. Any changes will be posted on this page with the update date.

11. Contact

If you have any questions about this policy, please contact us:

XXLdrone-service Sàrl

Avenue de la Gare 4

1700 Fribourg

Tel. +41 79 322 64 10